Privacy Policy

1. Introduction

99jit ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online betting platform at https://99jit.cam.

By creating an account with 99jit or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy applies to all users of 99jit services, including Indonesian players accessing our platform from Jakarta, Surabaya, Medan, Bandung, Bali, and other regions of Indonesia.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of 99jit services after any modifications constitutes acceptance of the updated policy.

2. Information We Collect

Information You Provide Directly

When you register an account with 99jit, we collect personal information that you provide voluntarily, including:

• Account Information: Full name, date of birth, email address, phone number, residential address, and username.
• Identity Verification Documents: Government-issued ID (KTP, passport, or driver's license), proof of address (utility bills or bank statements), and selfie photographs for KYC (Know Your Customer) compliance.
• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri, or other Indonesian banks), e-wallet account information (OVO, DANA, GoPay, ShopeePay), and transaction history.
• Communication Data: Messages you send to our customer support team via live chat, email, or WhatsApp, including support tickets and inquiries.
• Marketing Preferences: Your consent to receive promotional emails, SMS messages, or other marketing communications.

Information Collected Automatically

When you access and use 99jit, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages viewed, time spent on pages, links clicked, games played, bets placed, deposit and withdrawal activity, login times, and session duration.
• Location Data: Approximate geographic location based on IP address to ensure compliance with jurisdictional restrictions and provide localized services.
• Cookies and Similar Technologies: Information stored in cookies, web beacons, and similar tracking technologies (see Section 6 for details).

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Verification of payment method ownership and transaction validation from Indonesian banks and e-wallet providers.
• Identity Verification Services: Results of identity checks, fraud detection, and age verification from third-party KYC providers.
• Game Providers: Gameplay data, bet history, and winnings from our partner game providers such as Pragmatic Play, Evolution Gaming, and NetEnt.
• Affiliate Partners: Referral information if you registered through an affiliate link.

3. How We Use Your Information

99jit uses your personal information for the following legitimate business purposes:

Account Management and Service Delivery

• Creating and maintaining your 99jit account
• Processing your deposits and withdrawals to BCA, BRI, BNI, Mandiri, and e-wallet accounts
• Providing access to sports betting, casino games, live dealer games, and slot games
• Processing and settling your bets and wagers
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support via live chat, email, and WhatsApp

Security and Fraud Prevention

• Verifying your identity to prevent underage gambling (21+ age restriction) and duplicate accounts
• Detecting and preventing fraudulent activity, money laundering, and bonus abuse
• Monitoring gameplay for unusual patterns or rule violations
• Protecting the security and integrity of our platform and user accounts
• Complying with legal obligations under international gaming licenses and anti-money-laundering regulations

Communication and Marketing

• Sending you transaction confirmations, account notifications, and important service updates
• Responding to your customer support inquiries and resolving issues
• Sending promotional emails, SMS messages, or push notifications about new games, bonuses, and special offers (with your consent)
• Conducting customer satisfaction surveys and gathering feedback

Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve our platform design and functionality
• Understanding which games, sports, and features are most popular among Indonesian players
• Optimizing website performance, speed, and user experience
• Developing new products, services, and features based on user needs
• Testing and debugging technical issues

Legal and Regulatory Compliance

• Complying with licensing requirements under Curacao eGaming and PAGCOR regulations
• Responding to legal requests, court orders, or government inquiries
• Enforcing our Terms and Conditions and resolving disputes
• Maintaining records for audit and regulatory reporting purposes
• Implementing responsible gaming policies and self-exclusion programs

4. Data Sharing and Disclosure

Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating 99jit, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, and other licensed game developers who provide the games you play on our platform.
• Identity Verification Services: Third-party KYC providers who verify your identity, age, and address to ensure compliance with regulations.
• Customer Support Tools: Live chat software providers, email services, and CRM platforms that help us manage customer inquiries.
• Cloud Hosting Providers: Secure server infrastructure providers where your data is stored.
• Analytics Services: Website analytics tools that help us understand user behavior and improve our platform.

All third-party service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements and Protection

We may disclose your personal information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement agencies or government authorities
• Investigations of suspected fraud, money laundering, or illegal activity
• Situations where disclosure is necessary to protect the rights, property, or safety of 99jit, our users, or the public

Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

With Your Consent

We may share your information with third parties for purposes not described in this policy if we have obtained your explicit consent to do so.

5. Data Security Measures

99jit takes the security of your personal information seriously and implements comprehensive technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and 99jit servers is encrypted using 256-bit Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Servers: Your data is stored on secure servers located in protected data centers with physical security controls, fire suppression systems, and 24/7 monitoring.
• Firewall Protection: Network firewalls prevent unauthorized access to our systems and detect potential intrusions.
• Data Encryption at Rest: Sensitive information such as passwords and financial data is encrypted when stored in our databases.
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments of our platform.
• Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account login.

Organizational Security Measures

• Access Controls: Only authorized personnel with a legitimate business need can access your personal information. Access is logged and monitored.
• Employee Training: All 99jit employees receive regular training on data protection, privacy, and security best practices.
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure of user information.
• Incident Response Plan: We maintain a data breach response plan to quickly detect, contain, and remediate security incidents.

Your Responsibility

While we implement strong security measures, you also play a role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication for enhanced account security
• Log out of your account when using shared or public devices
• Notify us immediately if you suspect unauthorized access to your account
• Be cautious of phishing attempts and verify that you are on the official 99jit.cam domain

Despite our best efforts, no system is completely secure. If a data breach occurs that compromises your information, we will notify affected users and relevant authorities in accordance with applicable laws.

6. Cookies and Tracking Technologies

99jit uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site usage, and deliver personalized content.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow us to recognize your device and remember your preferences on subsequent visits.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cookies enable you to log in, navigate the site, and access secure areas. Without these cookies, our services cannot be provided.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit most often and whether you receive error messages. This helps us improve site performance.
• Functionality Cookies: Remember your preferences and choices (e.g., language, region, display settings) to provide a more personalized experience.
• Analytics Cookies: Help us understand user behavior, measure site traffic, and analyze trends. We use this information to optimize our platform.
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns (only with your consent).

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to:

• Block all cookies
• Accept only first-party cookies
• Delete cookies when you close your browser
• Receive notifications when websites set cookies

Note that disabling certain cookies may affect your ability to use some features of 99jit. Essential cookies cannot be disabled if you wish to use our services.

Third-Party Cookies

Some cookies on our site are set by third-party service providers, including game providers, analytics tools, and payment processors. These third parties have their own privacy policies governing how they use your information.

7. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. 99jit respects these rights and provides mechanisms for you to exercise them.

Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our customer support team. We will provide the information in a structured, commonly used, and machine-readable format within 30 days.

Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting support.

Right to Erasure (Right to be Forgotten)

In certain circumstances, you have the right to request deletion of your personal information. This applies when:

• The information is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The information was unlawfully processed

However, we may retain certain information where legally required (e.g., for financial record-keeping, dispute resolution, or regulatory compliance).

Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider where technically feasible.

Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link provided in each message or by updating your communication preferences in your account settings.

Right to Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at: [email protected] (copy this address into your email client). Include your full name, account username, and a clear description of your request. We may ask for additional information to verify your identity before processing the request.

8. Data Retention and Deletion

99jit retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, and regulatory requirements.

Retention Periods

• Active Accounts: Your account information, transaction history, and gameplay data are retained as long as your account remains active.
• Closed Accounts: After you close your account, we retain certain information for up to 7 years to comply with financial regulations, resolve disputes, and prevent fraud.
• Identity Verification Documents: KYC documents are retained for 5 years after your account is closed, as required by anti-money-laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for 7 years for financial auditing and tax compliance purposes.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to ensure we do not contact you again.
• Support Communications: Customer support chat logs and email correspondence are retained for 2 years for quality assurance and dispute resolution.

Deletion Process

When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

Legal Holds

In some cases, we may be required to retain information beyond standard retention periods due to legal obligations, pending litigation, or ongoing investigations.

9. International Data Transfers

99jit operates under international gaming licenses and serves Indonesian players through offshore platforms. Your personal information may be transferred to, stored in, and processed in countries outside of Indonesia, including jurisdictions where our servers, service providers, and business partners are located.

Data Transfer Safeguards

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by data protection authorities
• Ensuring the recipient country provides adequate data protection standards
• Implementing technical and organizational security measures
• Obtaining your explicit consent where required

Indonesia Context

While 99jit serves Indonesian players and integrates with Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay), our platform is operated from international jurisdictions. By using our services, you acknowledge and consent to the international transfer of your data.

10. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how 99jit handles your personal information, please contact us:

• Email: [email protected] (do not click - copy this address into your email client)
• Live Chat: Available 24/7 through our website
• WhatsApp: +62 812 3456 7890 (do not click - save this number to your contacts)

We aim to respond to all privacy-related inquiries within 7 business days. For urgent account security concerns, please use our 24/7 live chat for immediate assistance.

Complaints and Regulatory Authorities

If you believe we have not handled your personal information properly or have violated your privacy rights, you have the right to file a complaint with us. We will investigate your complaint and respond within 30 days.

You also have the right to lodge a complaint with the data protection authority in your jurisdiction if you are not satisfied with our response.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to you via email or prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

By continuing to use 99jit after any changes to this Privacy Policy, you acknowledge and accept the updated terms.